WHAT IS CROWDRISE?

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CrowdRise is an innovative, modern and effective online fundraising website where you can raise money for the causes you care most about, and have the most fun in the world while doing it. Read More

HOW DOES CROWDRISE WORK

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How Does CrowdRise Work? 

STEP 1: CREATE YOUR PROFILE PAGE Sign up to create your own CrowdRise Profile. Think of your CrowdRise Profile as your Charitable Life -- the one place where you can show all of the ways you're giving back. Show all of your active and completed fundraising campaigns, view the total amount you've raised for your causes, and see all of the CrowdRise Impact Points (CIPs) you've earned along the way. View an Example of a Great CrowdRiser

STEP 2: START A FUNDRAISER As soon as you have a Profile, you can start crowdrising. Whether you're running a marathon, volunteering in Haiti or raising money for medical expenses or tuition, use CrowdRise to create your as many fundraising pages as you want. You can choose to raise money for over 1.5 million different charities or raise money for your own personal cause. Personalize your fundraising page with a compelling video, story and pics. Set a fundraising goal and make it really clear why it's so important for you to hit your goal.

STEP 3: SHARE YOUR FUNDRAISER Email a link to your fundraising page to everyone you know. Email still works the best but you want to share your page as many places as possible. Share your fundraiser on all your social networks by going to the MANAGE CAMPAIGN tab on your fundraising page. Ask everyone you know to donate to your cause. Ask two or three times. It's for a good cause. And if someone doesn't support your cause, we'd recommend not getting ‘em a birthday present this year. 

STEP 4: THE CASH MONEY When you raise money for a Charity, our PCI Level 1 (that's the best) secure credit card processors will deliver the money you raise directly to the charity. The most prestigious charities (American Red Cross, UNICEF, Stand Up 2 Cancer, Clinton Global Initiative) all choose CrowdRise. When you raise money for a personal cause, donations go direclty to the account of the person that organized the fundraiser. Only donate to people you know and trust. The charity or person/group you donate to will receive the funds less the Transaction Fee.  

DONATION QUESTIONS

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Is my donation tax-deductible? 

Your donation to a US-Based 501(c)3 charitable organization through CrowdRise is 100% tax deductible to the extent allowed by law. We will email you a receipt that meets all IRS requirements for a record of your donation.  If you are asked to provide a paper receipt for IRS purposes, please print out a copy of your email receipt. If you lose your receipt, email quintas@crowdrise.com and we'll send you a duplicate. Be sure to include your first and last name and the email address you used to make the donation. Donations to indviduals are not tax-deductible.

Is my donation secure? 

This will sound really official because we know how important it is. CrowdRise processes donations through Network for Good and WePay. Neither WePay nor Network for Good is not affiliated with CrowdRise. Both are PCI Level 1 Compliant and they offer best in class security. WePay and Network for Good use industry-leading Secure Sockets Layer (SSL) technology. WePay, based in Palo Alto, CA processes transactions for over 250,000 merchants. Network for Good is a Better Business Bureau Wise Giving Alliance accredited charity that meets all of the BBB standards for charity accountability. They have processed more than $500 million in donations for 50,000 charities through their giving system.

Do I need an account to make a donation? 

You do NOT need a CrowdRise account to make a donation. We've timed it, and you can make a donation on CrowdRise in less than 30 seconds. If you beat the 30 second mark, we recommend bragging to all your friends about how fast you type.  We do encourage you to create an account mostly because someone told us to.

How do I make an hide my name from the public fundraiser page? 

When you're ready to make a donation, click the "DONATE" button and then select the "Don't Show My Name on the Campaign Page" checkbox. Your donation will show up on the CrowdRise website under the name "Anonymous." Your information is shared with the fundraiser, charity and/or event organizer but is hiddden from the public campaign page. You can also choose to hide your donation amount by clicking the "Hide Amount" checkbox. 

How do I donate to my own Fundraiser? 

We highly recommend that you make a donation to your own Fundraiser. The reason is that when your friends see that you're investing your time, and also your money to the cause you care about, they'll be encouraged to donate, too. To donate to your own fundraiser, simply go to your own Fundraising page, and click the big "Donate" button. 

WHAT DOES CROWDRISE COST

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Is CrowdRise Free? 

It's free to create a fundraiser on CrowdRise. If you're raising money for charity, CrowdRise takes a modest fee of 3%-5% before the funds are sent to the charity. The finest charities in the world such as the American Red Cross, UNICEF, Stand Up to Cancer and Clinton Global Initiative all choose CrowdRise. If you're raising money for your own personal cause, CrowdRise takes a 5% fee before the funds are sent to your personal bank account. The fees are used to deliver the most amazing online fundraising platform and give you such amazing service that you'll feel compelled to tell ten, no eleven, friends about CrowdRise. The credit card company also deducts their standard 2.9%+$0.30 fee from each donation.

What are the Transaction Fees? 

When a donation is made through CrowdRise, we deduct a transaction fee so we don't go out of business (GOB). Our pricing is very simple and extremely competitive. Charities can choose from three Account Types, and the fees are either 3%, 4% or 5%. It's that easy. So on a $100 donation, as much as $97 goes to the cause, less the credit card fees charged by the credit card processor. The credit card processor charges a standard 2.9% + $0.30/donation. The finest charities in the world, such as the American Red Cross, UNICEF, Robin Hood, Stand up 2 Cancer, Americares, and thousands of others choose CrowdRise because of our amazing fundraising platform, incomparable customer service, and competitive pricing. When you raise money for a personal cause like medical expenses, tuition, emergencies, etc., CrowdRise charges 5%, and the credit card processor charges a standard 2.9% plus $0.30 per donation.

Compared to traditional ways of fundraising like sending direct mail or putting on a charity dinner, both of which we encourage you to keep doing if they work well, CrowdRise is an inexpensive and efficient way to raise additional money for Charity and Personal Causes. Someone that sounded really smart told us that charities usually spend 20%-30% of every dollar they raise to get people to donate, leaving less cash for all the amazing things they do around the world. CrowdRise charges a fraction of that amount.

If you have any questions, please email us at quintas@crowdrise.com and we'll give you the greatest customer service in the world.  

What is the Optional Processing Fee? 

The Optional Processing Fee is entirely optional. When applicable, it is paid for by the donor. CrowdRise is able to offer lower transaction fee options to charities and personal fundraisers because generous donors choose to leave a processing fee. The optional Processing Fee defaults to 10% and the donor can adjust to zero at their discretion before processing their donation. The optional processing fee helps cover the charities' and CrowdRise's costs associated with (i) providing "the best customer service in the world"; (ii) providing a secure giving system; (iii) vetting nonprofits through Guidestar's third party web service; and (iv) all other business expenses including, but not limited to, legal fees, insurance, the best staff on the planet, and staple removers.

The Optional Processing Fee is tax deductible to the extent permitted by law when processed by Network for Good, and will show up on your credit card statement under the name Network for Good. CrowdRise also shares part of the Optional Processing Fee with Network for Good. The Optional Processing Fee charged through WePay is not tax deductible and will show up on your credit card statement under the name CrowdRise. I know we said it already but it's so important we want to say it again. CrowdRise is able to offer lower Transaction Fees to Charities and Personal Fundraisers, plus our ridiculously amazing customer service and modern fundraising tools because generous donors leave the Optional Processing Fee.

Click here to check out our transaction fees and charity account options.

How does my Charity get its money? 

Donors will make donations to the Charities of their choice by using either Network for Good or WePay. Both are PCI Level 1, secure credit card processing services. WePay sends funds to charities in real time. Network for Good sends payments to charities on the 15th of each month that include all donations made in the previous month. For example, donations processed in October will be paid on November 15th. Charities will receive their payments less the Transaction Fee. These payment schedules are subject to change at any time at the sole discretion of CrowdRise. The money is sent to the address that the Charity has on file with GuideStar. Charities will be responsible for taxes based on their net income or gross receipts.

SECURITY QUESTIONS

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Is my donation secure? 

This will sound really official because we know how important it is. CrowdRise processes donations through Network for Good and WePay. Neither WePay nor Network for Good is not affiliated with CrowdRise. Both are PCI Level 1 Compliant and they offer best in class security. WePay and Network for Good use industry-leading Secure Sockets Layer (SSL) technology. WePay, based in Palo Alto, CA processes transactions for over 250,000 merchants. Network for Good is a Better Business Bureau Wise Giving Alliance accredited charity that meets all of the BBB standards for charity accountability. They have processed more than $500 million in donations for 50,000 charities through their giving system. 

HOW DO CHARITIES GET THEIR MONEY

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When does the Charity get the money from CrowdRise? 

Donors will make donations to the Charities of their choice by using either Network for Good or WePay. Both are PCI Level 1, secure credit card processing services. WePay sends funds to charities in real time. Network for Good sends payments to charities on the 15th of each month that include all donations made in the previous month. For example, donations processed in October will be paid on November 15th. Charities will receive their payments less the Transaction Fee. These payment schedules are subject to change at any time at the sole discretion of CrowdRise. The money is sent to the address that the Charity has on file with GuideStar. Charities will be responsible for taxes based on their net income or gross receipts. 

HOW DO INDIVIDUALS GET THEIR MONEY

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When do individuals with personal fundraisers get the money from CrowdRise? 

If you're raising money for a personal cause (e.g. a family member's medical expenses, a friend's tuition, a house fire, legal fees, pet medical expenses), you'll receive your donations in real time. There is no minimum amount to raise in order to keep your funds. It's all incredibly simple. Payments are processed quickly by WePay, our payment processor, and are automatically transferred from WePay to your bank account.

FINDING A FRIEND'S FUNDRAISER

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How do I find a Friend's Fundraiser on CrowdRise? 

To find a Friend's Fundraiser, use the CrowdRise search bar in the upper right corner of the website. It's best to search by first and last name. If you need any help, please Contact Us

FINDING A CHARITY

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Why can't I find the Charity I'm looking for on CrowdRise? 

To find a Charity, either use the search box in the upper right corner of the website or go to our Charity Search. The charities on CrowdRise are US-based, 501(c)3 nonprofits provided to CrowdRise by a third party service called GuideStar that collects charity information from the IRS and the charities themselves. If you're trying to start a fundraiser benefiting a charity or want to donate to a charity and you can't find them, the best thing to do is search using the exact name of the charity or, even better, search by their Tax ID (EIN) number. If you need any help, please Contact Us

PHOTO QUESTIONS

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Why can't I upload a photo? 

Please make sure that your photo is a maximum of 3 MB and a minimum of 375x375 pixels (that just means you shouldn't use really tiny photos). Please also ensure that the file is in any of the following formats: jpg, jpeg, gif or png. The bigger your photo, the longer it will take to upload but it should only take between 3 seconds and 1 minute to upload. 

Why does my photo look stretched out? 

Just make sure that any photo you upload is at least 375x375 pixels (that just means you don't want to use really small photos or they won't look as good). Also, your photo may have been originally cropped by you and then uploaded to the site. Please ensure that you upload the original photo (uncropped) and you may have the ability to crop it through the CrowdRise picture upload system. 

Why is my photo facing the wrong direction? 

Make sure your photo is facing the right direction before you upload it. Mac computers will automatically turn your photo the correct direction on your computer, but it isn't really saved that way. So, even if it looks right on your computer, you should open the photo software on your computer to double check that your photo is actually facing the right direction, and then save it. Then upload it to CrowdRise and all will be perfect. 

VIDEO QUESTIONS

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How do I add a video to my Fundraiser? 

It's super easy to add a video to your page if you know how to use YouTube or Vimeo. If you don't know how to use YouTube or Vimeo, ask a friend, any high school student or ask us. Anyway, to get your video on CrowdRise, first upload your video on YouTube or Vimeo. Then all you need to do is go to your fundraiser on CrowdRise, go to the EDIT FUNDRAISER tab, click 'edit' under the UPLOAD PICS AND VIDEOS section, and copy and paste the YouTube or Vimeo URL (web address) into the box. Then hit the SAVE CHANGES button and your video will magically appear. 

SHARING MY FUNDRAISING PAGE

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How do I get my friends to support my Fundraiser? 

If you ask your friends to support you, they will. Ask two or three times if you have to. Be relentless. It's for a good cause. We recommend setting a goal for your fundraiser and keeping everyone you know updated on how close you are to your goal. They'll want to help you get there if you give them a reason why it's so important to you. Emailing a link from whatever email program you use everyday will always work the best. It just does. In addition to emailing a link to your fundraiser, share it on all your social networks. To make it easy, you can go to the MANAGE CAMPAIGN tab on your fundraising page and click any of the social icons in the Ask For Donations section. Be sure to thank every donor as quickly as possible. It goes a long way.

TEAM QUESTIONS

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What is a CrowdRise Team? 

A Team is a group of people, all working together for a common cause. It's like communism, but more fun. Everyone on the Team gets a personal Fundraising page with the click of a button. We make it quick and easy to Join a Team and even easier to tell your friends about it. Making a donation to a fundraiser is amazing and much appreciated, but imagine the impact you can have if you go a step further and create your own fundraising page and ask everyone you know to donate too. And then a couple of them Join the Team and spread the word to all their friends. We've seen this work successfully over and over.  

How do I invite my friends to Join My Team to help Fundraise? 

When you're logged into your fundraiser, you'll see an INVITE button on the Manage Campaign tab. We give you sample text that you can email toe everyone you know. Change it up if you want. Just get the word out if you want people to join your team and help you raise lots of cash money. 

How do I Join a Team? 

On every Fundraising page, you can Join the Team by clicking the FUNDRAISE FOR THIS CAMPAIGN button on the right side of the page. 

What do I do after I Join a Team? 

As soon as you Join a Team, you'll instantly have your own Fundraising page that you can personalize. Once your Fundraising page looks compelling, ask everyone you know to donate and help spread the word about the fundraiser. Hopefully you'll not only help raise money yourself, but you'll get some of your friends to become fundraisers, too. This is viral fundraising and it's the easiest, best way for you to have a huge impact on the causes you care about the most. 

EVENT FUNDRAISING

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What is a CrowdRise Event? 

CrowdRise is the leader in Event Fundraising. The Boston Marathon, New York Marathon, Chicago Marathon, Ironman Race Series and thousands of other events choose CrowdRise for their event fundraising. Set up as many teams as you want. Invite participants to create their own teams, join an existing team or join as an individual. Your event particiapnts will all have their own fundraising page to raise money for the cause(s) you're event is supporting. Events on CrowdRise cost nothing to create and come with the finest, most innovative features including team leaderboards, indivdidual leaderboards, gamification, ideas for creative incentives and contests, optional Registration, simple reports and tons of other innovative features so you can effectively manage your event, engage your participants and raise more money than ever. You'll also get the best customer service in the world from a full team led by eventgirl@crowdrise.com. Examples of events are the ING New York City Marathon and the UTA Big Bowl event. If you have any questions about how to start an Event, please emailEventGirl

What's the difference between a Fundraiser and an Event? 

A Fundraiser is the most common way to raise money on CrowdRise. Examples of when you want to create a fundraiser are if you're participating in an event like a marathon and want your own fundraising page, if you're giving up your birthday for charity, if you're doing a tribute fundraiser, wedding fundraiser, or raising money for a personal cause like medical expensies, tuition, family emergencies, volunteer trips, and other really important causes that you're super passionate about. Examples of Fundraisers are 50G – For Our Sisters, Scholarships for Cancer Survivors, and a team of people coming together to raise money to Philippines Typhoon Haiyan Relief.  

CrowdRise is the leader in Event Fundraising. Examples of events are the ING New York City Marathon and the UTA Big Bowl event. An Event is a designed for Event Organizers to reach out to a bunch of particpants and give them a way to fundraise for one or many causes. If you're the Event organizer (that means you're in charge of putting on the entire event), you'll want to create a main page where individuals and teams can come and join your event. For example, if you're putting on an event like a marathon, a walk-a-thon or a bowl-a-thon and you have lots of teams all raising money for a single cause or many causes, then you want to start an Event. Your Event will have team and individual leaderboards, optional, fully integrated registration, tools to manage teams, fundraising comittments, offline donations, all of your Event Reports. You'll also receive the best customer service in the world from an entire team led by EventGirl. If you have any questions or are ready to start an Event on CrowdRise, email eventgirl@crowdrise.com.

How do I create an Event? 

If you don't already have a CrowdRise account, Sign Up for either a Personal Account (if you're a human person) or a Charity Account (if you work for a charitable organization). After you login or sign up, click here and you'll see a button in the lower right to Create a Fundraising Event. Enter your event details and 27 seconds later, your event page will be ready to go. From there, you can add Teams on your own or invite participants to come and Set Up a Fundraiser. Participants can join as an individual, start a new team, or join an existing team. At the end of the super quick process, each participant will have their own personal fundraising page as part of your Event. We'll give you the greatest service the world. The biggest events in the country (New York Marathon, Boston Marathon, Chicago Marathon, Ironman Race Series) and thousands of medium and smaller size events all use CrowdRise. Remember to contact eventgirl@crowdrise.com with any questions or help setting up and executing your fundraising event.  

How do I get individuals and teams to Join my Event? 

Getting people to join your event and inspiring them to fundraise is the key to raising lots of money and having the best event ever. To invite people to join your event, send them a link to your event page using your own email program like Outlook, Gmail, etc., or whatever third party mail program you use like Constant Contact or MailChimp. However you do it, make sure you include a link to your event page and make sure you tell everyone that to join the event, all they need to do is hit the big button that says SET UP A FUNDRAISER. If you want Event Registration, be sure to contact eventgirl@crowdrise.com and we'll help you get it all going. 

How do I set up a team(s) for my Event? 

It's up to the event organizer if you want to invite individuals and teams to Join your Event on their own or if you want to set up the Teams in advance. If you want to set up the teams, be sure you're logged in to your account and then choose the SET UP YOUR FUNDRAISER button on your event page and you'll be able to set up the team name, enter info about your team, pick a fundraising goal, and select the cause you'd like the team to raise money for. You can set up as many different teams as you want. Remember to contact eventgirl@crowdrise.com with any questions or help setting up and executing your fundraising event.

How do I start fundraising? 

If you're an individual participating in an Event, click on the SET UP YOUR FUNDRAISER or REGISTER button to get started. You'll see one of those two buttons. Then you'll get your own fundraising page to share with everyone you know. Make your fundraising page compelling with photos/video/text and then bother your friends and enemies at least 2 times and ask them to donate. Be relentless. It's for a good cause. 

What's the difference between "Join as an Individual" and "Create a New Team"?

If you're in charge of putting a team together choose "Create a New Team." For example, if your bowl-a-thon team name is Holly Star Lanes, you would select "Create a New Team and then title your team page "Team Holly Star Lanes."  If you want to raise money on your own, click on "Join as an Individual." For example, if Holly Von wants to start her own individual fundraising page for the Boston Marathon, she could title it something like: "Holly's Boston Marathon Fundraiser."

How do I get people to Join my Team in an Event? 

If you set up a team in an event, the easiest way to get people to join your team is to use your own email program like Outlook, Gmail, Constant Contact, MailChimp, etc. to send your team members a link to your page. Be sure to tell them to click the FUNDRAISE FOR THIS CAMPAIGN button on the right side of the page.

How do I join an existing team in an Event? 

Go to the event page, click the big SET UP YOUR FUNDRAISER button and choose "Join an Existing Team." You can search for the team you'd like to join or choose from any of the Official Teams. Once you select your Team, you'll be taken to the Team's page and all you need to do is hit the FUNDRAISE FOR THIS CAMPAIGN button on the right side of the page and you'll instantly have your own fundraising page as part of the team. 

How do I select a charity to raise money for my Event? 

The charities on CrowdRise are US-based, 501(c)3 nonprofits provided to us by a third party service called GuideStar that collects charity information from the IRS and the charities themselves. If you're trying to select a charity to raise money for and you can't find 'em, the best thing to do is figure out the exact name of the charity or, even better, find out their Tax ID (EIN) number on the charity's website or a quick Google search (that's what I do). You can choose from over 1.5 million charities. 

When you create your Event, you can require teams to raise money for a single, specific charity or you can allow teams to fundraise for multiple charities. To require everyone to raise money for one charity that you choose, click the EDIT EVENT tab and under the ADVANCED SETTINGS dropdown check the box that reads “Require all Event Teams to fundraise for a Single Charity” and then click the SAVE button. If you want to allow teams to fundraise for multiple charities or the charity of their choice, don't check this box. Contact eventgirl@crowdrise.com with any questions or help setting up and executing your fundraising event.

Why doesn't my Event/Fundraiser show up on my designated charity page? 

Charities have the ability to display or hide projects on their CrowdRise charity page. They can review the fundraisers and events beforehand and decide which ones they want to show on their page. Don't take it personally if your fundraiser or event doesn't show on the charity's page. They still love you and appreciate everything you're doing to help their cause. Plus, they might just not have clicked the "unhide" link yet that tells us to show your fundraiser or event on their Charity page. 

Are there Event reports? 

You can download all the reports you'll ever need from your Report Center. Easily see how much each team member has raised on CrowdRise, how much they've raised offline (in case they receive checks from friends) and how much they've raised in total. You can also see how each event participant is doing compared to their fundraising goal so you can encourage and incentivize them to raise more money for their charity. To access the Report Center, login to your event page and click the the REPORT CENTER tab. Contact eventgirl@crowdrise.com if you have any questions about our Report Center.   

SPONSORED VOLUNTEERISM QUESTIONS

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What is Sponsored Volunteerism? 

Sponsored Volunteerism is the idea that whether you're volunteering to mentor students for a year, helping to build an orphanage in Kenya, doing community service at a local shelter on weekends, or just getting a bunch of friends together to help clean up a hiking trail, you should be getting sponsored. If you don't know what that means, here's the easiest explanation ever – marathon runners email all their friends before a race and ask them to sponsor their effort and all the money they raise goes to their favorite cause. All we're saying is, that's exactly what we want volunteers to do. 

Simply create a fundraiser on CrowdRise to show the amazing volunteer work you're doing and then message your friends, family, co-workers, and everyone you know and ask them to sponsor you. 

We're huge believers in Sponsored Volunteerism at CrowdRise but we need your help to make it the coolest, most exciting way to raise money for your cause. There is a culture of giving around marathons we love and support, but it just doesn't exist around volunteerism and it should. Volunteers put in the time and energy and deserve to get sponsored. Together we are going to make that happen and one day you can tell your grandkids that you were part of the Sponsored Volunteerism movement. Watch this video on Sponsored Volunteerism and see the brilliantiMentor Sponsored Volunteerism example

COMMENTS QUESTIONS

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Can anyone comment on my profile? 

By default, anyone in the CrowdRise community can comment on your Profile or Fundraiser. You can edit this under My Account > Settings. 

How can I tell if someone commented on my profile? 

An email alert will be sent to the email address associated with your account. You can opt out of these alerts under My Account > Settings. 

CROWDRISE IMPACT POINTS (CIPs) QUESTIONS 

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What are CrowdRise Impact Points (CIPs)? 

CrowdRise Impact Points (CIPs) are a reflection of how good you are at giving back. You earn 10 points for every $1 you raise or donate. Login to your CrowdRise Account to see how many CIPs you have. The best part, aside from being able to brag to your friends about how many CIPs you have, is that you can redeem your CIPs for CrowdRise Rewards. Definitely worth checking out. Really, you should check it out right now.
Earn enough points and you'll be annoited CrowdRise Royalty. Needless to say, this is a very presitigous honor and we guarantee your life will never be the same. Our mean lawyer won't really let us guarantee that but he should.

How do I earn CrowdRise Impact Points (CIPs)? 

The CrowdRise Community can earn CrowdRise Impact Points in the following ways: 

  1. Raise Money for a Cause: Get 10 CIPs for every $1 you raise for your cause.

  2. Give to a Cause: Get 10 CIPs for every $1 you donate to a fundraiser.

  3. Send Us a Pic: CrowdRise is all about giving back and having the most fun in the world while you do it. Send us a pic of you making positive social impact while wearing a CrowdRise tee, cap or hoody, or with your CrowdRise flag, sticker or tattoo and we'll give you 1,000 CIPs and add your pic to the site.  Check Out these fantastic CrowdRise Pics and you'll see what we mean. #crowdrising

  4. Contests and Giveaways: We have trivia questions hidden all over the Site. We also have tons of creative ways for you to earn CIPs wben you sign up for CrowdRise emails or follow us on Facebook and Twitter



What do I get with my CrowdRise Impact Points (CIPs)? 

They said you aren't even allowed to do good things for the world if you're not wearing a little CrowdRise. Earn CIPs by raising lots of money for the causes you care most about and redeem them for CrowdRise Stuff. Send us a pic of you in your CrowdRise tee, cap or hoody, or with a CrowdRise flag, sticker or tattoo and you'll show up in this highly coveted spot. We're trying to work out a deal so you can use your CIPs to get your hair done, but that might take a little time. 

CrowdRise also recognizes the extraordinary service of the best CrowdRisers by making you CrowdRise Royalty. If you earn enough points to reach royalty status, you'll get the very prestigious title of Doctor, Tsar, Mime, Baron, DJ, and if you're really, really good, as Sir or Dame. Needless to say, this is very important stuff. Doctors (100,000+ Points) Earn 100,000 points and you can put Dr. in front of your name and legitimately wear those doctor pajamas in the coffee shop. Tsars (200,000+ Points) Earn 200,000 points and you can join the long lineage of benevolent Tsars. I have no idea what that means but Tsars get to wear a cape year round. Mime (300,000+ Points) Earn 300,000 points and you'll be a CrowdRise Mime. That means you don't have to talk to anyone until you earn another 200,000 points. Baron (500,000+ Points) Earn 500,000 points and you'll be a CrowdRise Baron. Barons get a special moat, a bunch of invisible medallions and full time use of a really tall Knight. DJ (750,000+ Points) Earn 750,000 points and you'll be a CrowdRise DJ. DJs get to choose the music at the always magical CrowdRise Prom, and if we ever have a CrowdRise Airlines, DJs get to fly first class. Sirs and Dames (1,000,000+ Points) Earn 1,000,000 points and we will anoint you Sir or Dame. This is the highest honor that can be bestowed upon you. What I wouldn't give to date a CrowdRise Dame. 

CROWDRISE REWARDS QUESTIONS

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What are Crowdrise Rewards? 

They said you aren't even allowed to do good things for the world if you're not wearing a little CrowdRise. Earn CrowdRise Impact Points (CIPs) by raising lots of money for the causes you care most about and redeem them for CrowdRise Rewards. Send us a pic of you in your CrowdRise tee, cap or hoody, or with a CrowdRise flag, sticker or tattoo and you'll show up alongside these Amazing CrowdRise Pics. We're trying to work out a deal so you can use your CIPs to get your hair done, but that might take a little time. 

PRIZE QUESTIONS

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How do I win prizes? 

You can win prizes on CrowdRise through our Best Promos Ever. Our mean lawyer said to remind you to read the riveting rules. 

How do I get a CrowdRise Tee, Cap or Hoody? 

Raise money for a cause and hit your fundraising goal and we'll give you enough CrowdRise Impact Points (CIPs) to redeem for super cool CrowdRise Stuff. You can also win CR tees through contests we do in CrowdRise emails, on Facebook and on Twitter. You can't buy a CrowdRise tee. Sorry for being so mean about it.

How do I get a free CrowdRise flag, sticker or tattoo? 

CrowdRise is all about giving back and having the most fun in the world while doing it. Take your super cool CrowdRise flag, sticker or tattoo with you while you're changing the world and send us a pic so we can post it on our site. We'll give you 1,000 CrowdRise Impact Points (CIPs) when you send us a great pic, and we'll post it with our other CrowdRise Pics You Gotta Check Out. To get your free CrowdRise flag, sticker or tattoo, contact us at quintas@crowdrise.com with your U.S. mailing address and what kind of Volunteering, Fundraiser or Event you've got going and we'll get it out to you right away. 

PROMOTIONS QUESTIONS

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What are the CrowdRise promotions and how do I use them for my Fundraisers?

 
Use our Best Promos Ever to get everyone you know to donate more money, more often. Here's a really good example of how you can use our Best Promos Ever to make your fundraiser more successful. Let's say CrowdRise currently has the following promotion on the Best Promos Ever page: "Donate $39 for a chance to win an Amazon Fire." Simply copy and paste this text and post it on your Fundraising page so it will give extra incentive for your friends, family, and strangers to donate to your cause. CrowdRise will send out the prizes, deal with the official rules and send out a prize receipt to the winners so all you need to do is spread the word about your Fundraiser and the promotion and get everyone you know to donate. 

DELETING MY ACCOUNT OR A FUNDRAISER

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How do I remove my Account or a Fundraising Page? 

To remove your account or delete a Fundraiser, please Contact Us. You can delete your own Fundraiser if you haven't raised any money yet. Use the "Delete Fundraiser" button within the "Edit Basic Fundraiser Info" section of the Edit Fundraiser tab. If you already raised lots of money, but you don't want your Fundraiser to display on your Profile or the Site, you can hide your Fundraising page. To make it happen, while on your Profile page, scroll down to your Fundraisers to find the Fundraiser you wish to hide, then click the "Hide Fundraiser" link within the Fundraiser box.

CHARITY FAQS

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Why should my Charity use CrowdRise? 

The easy answer is that CrowdRise is the best online fundraising website and the finest charities in the world, from the American Red Cross and UNICEF to Stand Up 2 Cancer and the Clinton Global Initiative all use CrowdRise. CrowdRise's core principles are that your supporters have unprecedented power to use the power of networks to leverage their personal capacity and that giving back should be fun. CrowdRise's custom-built platform and game theory, as well as our proven record of designing innovative crowdfunding strategies will help your Charity raise a ton of new money. CrowdRise offers the most comprehensive set of peer-to-peer, team and event fundraising tools, and we'll shock you with our amazing customer service. Contact Us and ask us how we can help.

Are there start-up costs? 

Your charity pays nothing to get started on CrowdRise. You can build a super compelling page for your Charity on CrowdRise in about 2 minutes and you don't need any programmers, IT staff or graphic designers. We make it so easy you won't even believe it. During the sign up process, you'll claim your charity and then have the option of signing up for a Free Basic Account, a $49/month Featured Account, or a $199/month Royale Account. View Account Types. CrowdRise charges Transaction Fees that range from 3% to 5% on donations.

What are the Transaction Fees? 

When a donation is made through CrowdRise, a Transaction Fee is deducted from it so we don't go out of business. Our pricing starts at a flat 3%. So on a $100 donation, $97 goes to the Charity less the cc fees charged by the credit card processor. We think you'll find that's really good pricing. We try to keep our pricing as low as possible so your donation can have the greatest possible impact. The credit card processor charges their standard, competitive 2.9% + $0.30/donation.

Nonprofit organizations can choose from three Charity Account Types, each with its own Transaction Fee. We made this gorgeous chart of Charity Account Types to make it really easy to see the pricing options. You'll see that CrowdRise Transaction Fees start as low as 3%.

Transaction Fees cover CrowdRise's costs associated with developing, maintaining and hosting the Site, plus other value-added services so we can give you the best, most innovative fundraising platform in the world.

Compared to traditional ways of fundraising like sending direct mail or putting on a charity dinner, both of which we encourage you to keep doing if they work well, CrowdRise is an inexpensive and efficient way to raise additional money for Charity. Someone that sounded really smart told us that charities usually spend 20%-30% of every dollar they raise to get people to donate, leaving less cash for all the amazing things they do around the world. CrowdRise charges a fraction of that amount. Check out some of our very satisfied charities.

If you have any questions, please email us at falco@crowdrise.com and we'll give you the greatest customer service in the world.

What is the Optional Processing Fee? 

When applicable, we ask donors to leave an Optional Processing Fee, which we use to keep our transaction fees to charities as low as possible while delivering by far the most amazing customer service and providing the most innovative, modern online fundraising platform. The Optional Processing Fee defaults to 10% and the donor can adjust it to zero at their discretion before completing their donation. The Optional Processing Fee helps cover the charities' and CrowdRise's costs associated with (i) providing "the best customer service in the world"; (ii) providing a secure charitable giving system; (iii) vetting nonprofits through Guidestar's third party web service; and (iv) all other business expenses including, but not limited to, legal fees, insurance, the best staff on the planet, and staple removers.

Processing Fees charged through Network for Good are tax deductible to the extent permitted by law and will show up on donors' credit card under the name Network for Good. CrowdRise also shares part of the Processing Fee with Network for Good. The Processing Fee charged through WePay is not tax deductible and will show up on the donors' credit card statement under the name CrowdRise. I know we said it already but it's so important we want to say it again. CrowdRise is able to offer lower Transaction Fees to Charities because generous donors leave a Processing Fee.

Click here to check out our transaction fees and charity account options.

How does my charitable organization get its money? 

Your organization can choose to receive its donations through Network for Good or WePay. Both payment procesors are PCI Level 1 Compliant (that's the best) and both offer best in class security and service. If you choose to use Network for Good, they send payments to charities on the 15th of each month that include all donations made in the previous month. For example, donations processed in October will be paid on November 15th. Charities will receive their payments less the Transaction Fee. If you use Network for Good, the check is sent to the address that the Charity has on file with GuideStar. If you choose use WePay, you'll receive your donations in real-time, less the Transaction Fee directly into your WePay account. You can choose to have the money automatically transferred to your Charity's bank account on a daily, weekly or monthly basis. The mean lawyer made us write this part: Neither WePay nor Network for Good is affiliated with CrowdRise. And regardless of which payment processor is used, Charities will be responsible for taxes based on their net income or gross receipts. These payment schedules are subject to change at any time at the sole discretion of CrowdRise.  

What information does CrowdRise provide to my nonprofit? 

We know how important the information on your donors and fundraisers is to your organization and we provide you with everything you'd ever want. As a charity on CrowdRise, you will have access to the following information when someone donates to your charity through CrowdRise: name, email, physical address, amount of donation, the date/time the donation occurred and the CrowdRise fundraiser that generated the donation should the donation have come through a CrowdRise fundraiser. You have access to all of this data through the CrowdRise Report Center. You can download your reports into Excel so you can import the data into your donor database, or ask us about our Salesforce App if you use the Salesforce Non-Profit Starter Pack. 

Are donations Secure for our Donors? 

This will sound really official because we know how important it is. CrowdRise processes donations through Network for Good and WePay. Both payment processors are PCI Level 1 Compliant (that's the best) and both offer industry-leading Secure Sockets Layer (SSL) technology. Network for Good is a donor advised fund, and a Better Business Bureau Wise Giving Alliance accredited charity that meets all of the BBB standards for charity accountability. They have processed more than $400 million in donations for 50,000 charities through their giving system. WePay is based in Palo Alto, CA and processes transactions for over 250,000 merchants. When donors checkout through CrowdRise, they agree to the CrowdRise Terms of Use, CrowdRise Privacy Policy, the Network for Good Privacy Notice and Network for Good User Agreement, and the WePay Privacy Policy and WePay Terms of Use

How do I set up my Charity on CrowdRise? 

The fastest way to get going is to scroll to the bottom of the site and under the Non-Profit Organizers section, select "Non-Profit Sign Up". Search for your charity by name, keywords or Tax ID (the easiest way is to search by your Tax ID (EIN). On the next page, you'll fill out your contact information, and then choose whether you want a free Basic Account, a $49/month Featured Account, or a $199/month Royale Account. In order to protect your charity's privacy and security, we'll contact you through the phone number listed with GuideStar or on your Charity's website or via email that we get from your Charity's website to give you a super secret Pin Number which you'll use to complete the Charity Sign Up process. All of this can be done in about 2 minutes and then your charity can start your own fundraising campaigns or events, and start turning your grassroots supporters into grassroots fundraisers. The super secret Pin Number is needed if you want to have access to your charity donor report. Please Contact us with all questions. We can't say this enough -- we are here to give you the most amazing customer service in the whole world.  

What's the difference between a Free Basic Charity Account, a Featured Charity Account and a Royale Charity Account? 

We could write a novel about the difference between accounts, but it's so much easier than that. Just check out this gorgeous chart of ourCharity Account Types

Why can't I find my Charity on CrowdRise? 

CrowdRise uses a third-party web-service from GuideStar that contains information on over 1.5 million US-based 501(c)3 nonprofits. If you can't find your nonprofit on CrowdRise, first try searching by your EIN (Tax ID) since that's the most accurate way to search. If you still can't find your nonprofit, go to the Guidestar.org website and search for your charity there. If you find your charity on the GuideStar website, simply email nposervices@guidestar.org and ask to be opted in to their third party web-feed. Within 24 hours you'll show up on CrowdRise. If you don't see your charity on GuideStar, you can contact us or reach out to them directly but note that GuideStar receives a file from the IRS an average of 11 times a year of organizations who are deemed eligible to be listed as a nonprofit so it will take at most, a month and a half before your nonprofit can be automatically included in the GuideStar database.  

What is GuideStar? 

GuideStar collects information on nonprofits from the IRS and other sources and organizes it into one of the most respected databases of information about nonprofits. To qualify for a Charity Account on CrowdRise, nonprofits must be in the GuideStar database and recognized as a US-based 501(c)3 nonprofit. 

What is Network for Good? 

Network for Good is a nonprofit that makes it easy for donors to support any charity, anywhere online and that helps nonprofits raise funds for their missions through simple, affordable and effective online fundraising services, including donation processing and email outreach tools. Through partnership with corporations, Network for Good enables charitable giving solutions on company websites like CrowdRise. Network for Good is a Better Business Bureau Wise Giving Alliance accredited charity that has processed over $400 million in donations for more than 50,000 nonprofits since its 2001 founding by AOL, Cisco and Yahoo!. When you and your donors use Network for Good, you agree to the CrowdRise Terms of Use, CrowdRise Privacy Policy, the Network for Good Privacy Notice and Network for Good User Agreement

What is WePay? 

WePay is a payments company based in Palo Alto, CA and processes transactions for over 250,000 merchants. WePay is PCI Level 1 Compliant (that's the best). If your charity chooses WePay as its payment processor, donations will be deposited directly into your WePay account in real-time less the Transaction Fee. Charities have immediate ownership over their donations and can choose to have the funds automatically transfered to their bank acocunt on a daily, weekly or monthly basis. Charities will be responsible for taxes based on their net income or gross receipts.  When you and your donors use WePay, you agree to the CrowdRise Terms of Use, CrowdRise Privacy Policy, the WePay Privacy Policy and WePay Terms of Use

How do I change the address where my Charity's check is sent? 

To change the address listed for your nonprofit profile in GuideStar, click here or email nposervices@guidestar.org. Updates to that form will be shared with CrowdRise and Network for Good for future payments. 

I received a check from Network for Good and want more information. 

If you received a check from Network for Good on behalf of CrowdRise and want the details of the donor information, you can login to Network for Good's donation tracking report. You will need to establish a login using your charity's nine-digit EIN (Tax ID) number. Once you are registered, you will have access to a real-time online report detailing information about your donors who have chosen to share their contact information. You can also create or login to your CrowdRise Charity Account and export all donor information. If you have any questions about your check, Electronic Funds Transfer (EFT) or donations, contact Network for Good customer service at crowdrise@networkforgood.org or call 888.284.7978 or email CrowdRise at quintas@crowdrise.com

How do I sign up for Electronic Funds Transfer (EFT) with Network for Good? 

To get your donations more quickly (and to save paper), have them sent to you electronically via EFT. You can Sign Up for EFT Here.

How do I remove my Charity from the CrowdRise website?

Crowdrise uses a third-party web-service from GuideStar that contains information on over 1 million 501(c)3 nonprofits to populate its website. To remove your charity from CrowdRise, simply send an email to nposervices@guidestar.org and simply tell them to remove your charity from their third-party web service and you'll be removed within 24-48 hours. We want to give you the greatest service in the world and we're here to help you so if you have questions or want any help with anything, email us at falco@crowdrise.com.