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suitecx

Team Member: Martha Rogers

Martha's Photo

THE STORY:

Anne Cramer wrote -

Every company has customers, and every customer has experiences – both good and bad – with the companies in their lives.

Improving Customer Experience (CX) is a growing imperative for companies large and small.  Studies have shown that companies offering similar products and services at the same price will only achieve true success by offering the best possible customer experience.  Think of companies like Zappos, USAA, and Starbucks, and you will know what we mean.

Most companies that want to achieve success in CX, however, lack some fundamental methodologies and tools to help them tackle the biggest barriers to improvement.  What does the customer say about the experience?  What do customer-facing employees say?  How does the company understand the entire set of interactions experienced by its customers across an entire lifetime?  How does knowing all of this help them improve?

The founders of suitecx® have been helping clients for over 25 years as management consultants, but good software tools to support our methodology have been hard to find.  The most powerful exercise we use is Customer Journey Mapping, which visually depicts not only the entire lifecycle of a company-to-customer relationship, but also serves as a data source and presentation method to senior executives. 

Until suitecx, a software like this did not exist.

suitecx provides the visual impact of a drawing or mapping software such as Visio, but also adds the data-gathering, descriptive and presentation capabilities of Excel, Word and PowerPoint.  The emphasis turns from a bookshelf full of two-dimensional binders to a three-dimensional, collaborative storytelling tool that contains the entire customer experience in one convenient, easy to use place.

We are looking to raise money to fund our ambitious go-to-market strategy that includes exposure via event sponsorships, content generation around our decades of thought leadership, and promotion of client successes.  Please watch our video to learn a bit more about the founders, Valerie Peck, Anne Cramer and Michael Hill.  Thank you so much for your attention!

DONATE

To This Fundraiser

$2,075

MONEY RAISED
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  • Martha Rogers Ph.D.

    $150

  • Eric Metaxas

    $25

  • Susan B. Saint-Rossy

    $25

  • Tom Spitale

    $25

  • Bernice Wollman

    $50

  • Julie leff

    $25

  • Anonymous

    $25

  • Myrna Daniels

    $100

  • Marlene Farrell

    $200

  • Mary Shannon Little

    $250

  • Dick Cavett

    $1,200

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Organized by

Anne Cramer

This is a direct to organizer fundraiser.

The Team: $7,085 TOTAL RAISED SO FAR

Fundraiser Title

Anne Cramer

Amount Raised

$2,270

 

6% Raised of $35,000 Goal

Fundraiser Title

Martha Rogers

Amount Raised

$2,075

Fundraiser Title

Valerie Peck

Amount Raised

$1,565

Fundraiser Title

Michael Hill

Amount Raised

$950

Fundraiser Title

Judy Frank

Amount Raised

$100

Fundraiser Title

Tom Wessling

Amount Raised

$100

Fundraiser Title

Cynthia Burgess

Amount Raised

$25

Fundraiser Title

Darcy Bevelacqua

Amount Raised

$0

Donor Comments

Dick Cavett

Dick Cavett

DONATION: $1,200

2 years ago

Mary Shannon Little

Mary Shannon Little

DONATION: $250

2 years ago

Marlene Farrell

Marlene Farrell

DONATION: $200

Great concept! 2 years ago

Myrna Daniels

Myrna Daniels

DONATION: $100

2 years ago

Anonymous

ANONYMOUS

DONATION: $25

Looks great! Good luck. 2 years ago

Julie leff

Julie leff

DONATION: $25

2 years ago

Bernice Wollman

Bernice Wollman

DONATION: $50

2 years ago

Tom Spitale

Tom Spitale

DONATION: $25

Best of Luck! 2 years ago

Susan B. Saint-Rossy

Susan B. Saint-Rossy

DONATION: $25

2 years ago

Eric Metaxas

Eric Metaxas

DONATION: $25

2 years ago

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