City of Hope COMPASSION From day one, compassion has been woven into the heart and soul of our institution. Compassion for our patients, their families, and our team members. We show compassion not only through treatment, but also through our philanthropy and advocacy, through our humanistic approach to research and care and through our day-to-day relationships with every individual. We demonstrate compassion for our peers and colleagues by showing empathy and treating each other with dignity and respect. SERVICE WITH A SENSE OF URGENCY We focus on turning great science into practical benefit as quickly as possible. We tenaciously pursue new and better ways to improve the lives of people around the world. We are driven to provide new treatments for more people every day. Our passion for serving others extends to our own people. We believe that providing opportunities to our own team members to engage and build community with colleagues helps them work more effectively. INTEGRITY We choose the right path, not the easy one. We promote a “just culture” environment that requires each of us to do the right thing to ensure patient safety. We do what’s best for our patients and our community, every moment of every day. Integrity guides us to passionately engage in our work, step up to every challenge and conduct our business with transparency. We hold ourselves accountable for following through with our commitments and doing the right thing. INTELLECTUAL CURIOSITY Our reputation for scientific excellence stems from our determination to aggressively pursue new lines of inquiry. We are lifelong learners committed to making pioneering discoveries and moving them forward for the benefit of patients and the scientific community worldwide. Our curiosity has fueled our innovation, creating life-changing moments and lifesaving breakthroughs, like developing the first synthetic human insulin and numerous cancer-fighting drugs. EXCELLENCE Our commitment to advancing science while providing compassionate care has established us as the benchmark in fighting cancer, diabetes and other life-threatening diseases. We strive for excellence in our processes and outcomes without compromising safety. We encourage every individual to use their best judgment, achieve synergies and make decisions that align with our mission, values and worldwide reputation for excellence. COLLABORATION We work as one team, united by a common purpose. We are a community of experts, combining the resources of cutting-edge scientific research, drug manufacturing, clinical care, graduate education, philanthropy and supportive care services. Recognizing the value that bringing together diverse perspectives provides, we create an environment where new partnerships thrive, where barriers to freely sharing knowledge do not exist and where the right stakeholders are engaged from the beginning.